Denise L
New Member
I had a client come to me using a Groupon. She then booked a second appointment using another Groupon! She now wants a third appointment and has asked me to charge her the Groupon price for a haircut and not only that but she also has asked for a discount on the color which would be a long two process color. When I told her I would not be able to give her anymore discounts, basically because I have to make a living, she never responded yet has not cancelled her appointment. I then called her to ask where she stood as far keeping her appointment. I still haven't heard back. I have also sent her two emails both with no response.
Should I just go ahead and cancel her appointment without hearing back from her? Her appointment is on a Saturday and I would rather open that spot up for someone I know will show and will pay me what I'm worth. My fear is that if I cancel she'll come to her appointment anyway.
Anyone have any suggestions? I've been doing hair independently for 2 years now and this is the first time I've had to deal with a situation like this.
Thanks!
Should I just go ahead and cancel her appointment without hearing back from her? Her appointment is on a Saturday and I would rather open that spot up for someone I know will show and will pay me what I'm worth. My fear is that if I cancel she'll come to her appointment anyway.
Anyone have any suggestions? I've been doing hair independently for 2 years now and this is the first time I've had to deal with a situation like this.
Thanks!