Artsy Canadian
Well-Known Member
Well Ladies I need some help,
I have been working in the same slon for over 4 years now and know I can't stand to come to work anymore. It's not about the nails, I still love what I do and the clients I service. The thing is I don't do mani's or pedi's because the estheticians get those first (plus I have no space to do them), so I have been restricted since day one, and now I can't stand the people I work with. They are way too into themselves and really don't seem to care about the clients. One girl keeps calling in sick for days at a time when she has the sniffles, and another decides she's going home cause she's sick even though she can't get ahold of her last client! I have dissapointed so many clients on her behalf who show up for their appts, I am sick of it! Plus to add to this frustration, we don't have a receptionist, so we all book for each other, and I am finding out that my clients are being told they can't make an appointment because the person on the phone said they couldn't do it! It's because they are busy and don't want to take the time to book them in.
Even the owner has her flaws. I have had a couple complaints due to faulty flat irons and what not, that I said I would take a message and get the owner to contact them because nobody in the salon knows what the protocol is for that. And it took almost 6 months of that client to constantly call back and finally call while she was there to deal with it because the owner "forgot" to phone her back. I reminded her a few times. Do you have any idea how embarrassing it is to say to that client "I'm sorry I don't know what to tell you, I have given her the message and I'll give it to her again." I don't know about you but I really feel that the owners behavior reflects onto me! No matter how I handle a situation. I really don't want bad business ethics to reflect on me.
I'm so unhappy here, and embarrassed. This is not the experience I want any clients to go through. So I have decided to take a leap and work on starting my own studio in my house.
I would like to know how others made this major move and how they handled it with their owners. There will not be a good parting of ways as this salon (including the owner) loves to talk and everytime someone leaves, their name gets dragged in the mud. It's been a month and a half since a good friend quit and they are still talking about her. The owner has made coments here and there to get everyone to hate her.
I apologize for the long post and value you ladies' opinions. Please be honest. What should I do and how should I go about doing it?
Thanks in Advance
I have been working in the same slon for over 4 years now and know I can't stand to come to work anymore. It's not about the nails, I still love what I do and the clients I service. The thing is I don't do mani's or pedi's because the estheticians get those first (plus I have no space to do them), so I have been restricted since day one, and now I can't stand the people I work with. They are way too into themselves and really don't seem to care about the clients. One girl keeps calling in sick for days at a time when she has the sniffles, and another decides she's going home cause she's sick even though she can't get ahold of her last client! I have dissapointed so many clients on her behalf who show up for their appts, I am sick of it! Plus to add to this frustration, we don't have a receptionist, so we all book for each other, and I am finding out that my clients are being told they can't make an appointment because the person on the phone said they couldn't do it! It's because they are busy and don't want to take the time to book them in.
Even the owner has her flaws. I have had a couple complaints due to faulty flat irons and what not, that I said I would take a message and get the owner to contact them because nobody in the salon knows what the protocol is for that. And it took almost 6 months of that client to constantly call back and finally call while she was there to deal with it because the owner "forgot" to phone her back. I reminded her a few times. Do you have any idea how embarrassing it is to say to that client "I'm sorry I don't know what to tell you, I have given her the message and I'll give it to her again." I don't know about you but I really feel that the owners behavior reflects onto me! No matter how I handle a situation. I really don't want bad business ethics to reflect on me.
I'm so unhappy here, and embarrassed. This is not the experience I want any clients to go through. So I have decided to take a leap and work on starting my own studio in my house.
I would like to know how others made this major move and how they handled it with their owners. There will not be a good parting of ways as this salon (including the owner) loves to talk and everytime someone leaves, their name gets dragged in the mud. It's been a month and a half since a good friend quit and they are still talking about her. The owner has made coments here and there to get everyone to hate her.
I apologize for the long post and value you ladies' opinions. Please be honest. What should I do and how should I go about doing it?
Thanks in Advance