msophie
Member
So I take a £20 deposit on appointments over £30. This being either a full set of lashes or multiple treatments in one booking. If cancelled within 24 hours it is non-refundable. If it is cancelled prior to the 24 hours, I either refund it or allow the client to carry it over as a deposit for a re-book. On the rare occasion an appointment is over £100 (group bookings or multiple treatments in one appt) I ask for 50% deposit. None of my clients have ever had an issue with this.
I had a lady wanting a full set of lash extensions, gel polish manicure & shape and gel polish on toes. I'm looking at £105 and 3 hours of my time. I said I would need to do a patch test for lashes at least 48 hours beforehand, and would require 50% deposit to book her appointment. She questioned why I wanted a deposit because in her own words "therapists don't take deposits. I'm a therapist and I dont take depsoits, no one does" I explained that I am mobile, self-employed, and if i were to book her in without a deposit and she cancelled last minute, that's an appointment someone else could have had. Because of this, she didn't book in.
Any salon/mobile person I've been to, I've paid a deposit. I've spoken to a couple of friends who have been in the industry a while now, and they've all said its standard to take a deposit and my policy regarding deposits seems fair enough. I was just wondering what other people's deposit policy is and if you think there is anything I could improve in my deposit policy!
I had a lady wanting a full set of lash extensions, gel polish manicure & shape and gel polish on toes. I'm looking at £105 and 3 hours of my time. I said I would need to do a patch test for lashes at least 48 hours beforehand, and would require 50% deposit to book her appointment. She questioned why I wanted a deposit because in her own words "therapists don't take deposits. I'm a therapist and I dont take depsoits, no one does" I explained that I am mobile, self-employed, and if i were to book her in without a deposit and she cancelled last minute, that's an appointment someone else could have had. Because of this, she didn't book in.
Any salon/mobile person I've been to, I've paid a deposit. I've spoken to a couple of friends who have been in the industry a while now, and they've all said its standard to take a deposit and my policy regarding deposits seems fair enough. I was just wondering what other people's deposit policy is and if you think there is anything I could improve in my deposit policy!