I had an awful experience with a prom this year, one of my long standing clients phones me about 4 months ago in a panic I need to book my daughters prom!
no problem quoted! That was fine, then changed the dates of trial! Then daughter turns up for trials on her own, she brings airbrushed pictures! I want to look like that, anyway did the trial she's like 'oh I love it'. Week later mum messages can we just do hair, nails, toes don't worry about make-up, so I said that's fine.
Then a the day before she due to get nails done, I get a message really sorry going to have to cancel sorry see you soon, I was like I don't think so, so I charged her 50%, she then waits 4 days to pay! So I sent her my terms and conditions and invoice. She finally paid but started questioning my cancellation policy good thing I had weddings and proms excluded! Was a nightmare!
Her daughter looked awful on her prom, but it really dents your confidence! I think her hair and make-up that I did looked lovely!