If it hasnt happened already, I promise you that sooner or later you will get the call that will send your heart racing and sweat pouring. The next time that phone rings it could be a client complaining that their nail enhancements been mysteriously abducted in middle of the night.
The great nail defection seems an ethereal phenomenon that only affects the occasional client at the most unpredictable times and for absolutely no plausible freaking reason. As if there is some government conspiracy or maybe the nails are abducted by UFOs in middle of the night to be probed and picked. Heck, maybe they are seeking asylum in France.
The defection is often traumatic enough to send any nail professional into panic mode.
I bet my toupee that the only affirmative answer to the above questions is with the latter - that movie sucked the sweaty socks off a gerbil.
[break=The shocking truth!]
You best sit down for this next statement:
Sometimes clients lie". (Whilst Im at it, there is no tooth fairy and yes, I am the Easter bunny). The fact is, in virtually all cases where all 10 nails mysteriously took off to the Bahamas without the person that you adhered them too - the client is talking out of their pie hole.
In most cases, the client is simply too chicken to actually admit that their version of falling off, is them actually picking, tearing, breaking or eating the said nails off.
Yes, in most cases the client has forced their nails off however, the said client doesnt want to look you in the eye and admit to this either that or they are seriously tight and just trying to get new replacements for free!!
How do you handle this sketchy situation? Why, with geeky elegance of course!
With your best impression of Margaret Thatcher, pound on the nail desk and DEMAND that they bring the offending enhancements back to you as soon as possible.
Explain how incensed you are and that you are sending the non-stick nails back to the company laboratory for analysis.
Watch as your client umms and ahhhs whilst trying to discreetly hide the fact that they still have a Velocity tip stuck between their teeth (more importantly, notice the white tear marks on their natural nails or the underside of the enhancement when they bring them back).
If an enhancement begins to lift and your faithful client starts picking and munching at it, massive nail plate damage occurs. Any time product is forced from the nail plate (even when lifting is present); the product does not simply peel away from the natural nail, rather the natural nail plate tears apart from itself!
This is why you can check out the underside of removed product and discover that there is still some freaking nail plate attached to it! This means that the product actually never let go of the natural nail but the keratin could not defend itself from the immense pressure exerted upon it by your clients molars.
If you want to avoid the embarrassing and uncomfortable situation that results from a nail defection, be sure that you sufficiently explain to your client your stance on defections during your initial consultation or in your salon literature.
The great nail defection seems an ethereal phenomenon that only affects the occasional client at the most unpredictable times and for absolutely no plausible freaking reason. As if there is some government conspiracy or maybe the nails are abducted by UFOs in middle of the night to be probed and picked. Heck, maybe they are seeking asylum in France.
The defection is often traumatic enough to send any nail professional into panic mode.
- Do I suck?
- Does my product suck?
- Is she going to want her money back now that I have just spent it on a new yacht?
- Did the Hitchhikers Guide to the Galaxy movie really chug as bad as I thought it did?
I bet my toupee that the only affirmative answer to the above questions is with the latter - that movie sucked the sweaty socks off a gerbil.
[break=The shocking truth!]
You best sit down for this next statement:
Sometimes clients lie". (Whilst Im at it, there is no tooth fairy and yes, I am the Easter bunny). The fact is, in virtually all cases where all 10 nails mysteriously took off to the Bahamas without the person that you adhered them too - the client is talking out of their pie hole.
In most cases, the client is simply too chicken to actually admit that their version of falling off, is them actually picking, tearing, breaking or eating the said nails off.
Yes, in most cases the client has forced their nails off however, the said client doesnt want to look you in the eye and admit to this either that or they are seriously tight and just trying to get new replacements for free!!
How do you handle this sketchy situation? Why, with geeky elegance of course!
With your best impression of Margaret Thatcher, pound on the nail desk and DEMAND that they bring the offending enhancements back to you as soon as possible.
Explain how incensed you are and that you are sending the non-stick nails back to the company laboratory for analysis.
Watch as your client umms and ahhhs whilst trying to discreetly hide the fact that they still have a Velocity tip stuck between their teeth (more importantly, notice the white tear marks on their natural nails or the underside of the enhancement when they bring them back).
If an enhancement begins to lift and your faithful client starts picking and munching at it, massive nail plate damage occurs. Any time product is forced from the nail plate (even when lifting is present); the product does not simply peel away from the natural nail, rather the natural nail plate tears apart from itself!
This is why you can check out the underside of removed product and discover that there is still some freaking nail plate attached to it! This means that the product actually never let go of the natural nail but the keratin could not defend itself from the immense pressure exerted upon it by your clients molars.
If you want to avoid the embarrassing and uncomfortable situation that results from a nail defection, be sure that you sufficiently explain to your client your stance on defections during your initial consultation or in your salon literature.
