Therapist has reacted to products

[kelly_s]

Hi Guys,

Just after some opinions really as in all my years I've never come across this situation??!!

One of my therapists attended product training this week and when it came for them to do facial training she told me she had quite a severe reaction to the products. All was dealt with very well by the company but she went red, rash across forehead and cheeks and even fainted. She said she also felt the products were very tingly on her hands when she was trying them and when she performed the facial (she did this before having it herself). I have seen her skin today and there are patches of dryness where the irritation occured but she has been using cream from the doctor which has taken it down.

My dilema is if she is going to have that much of a problem with the products and can't do facials whether I just call it quits now and look for someone else? She is in month 2 of her probation. Also I have always been of the opinion you can't wholeheartedly use and recommend a brand if you do not use it yourself.

I appreciate your opinions/comments.

 

[*Jenna*]

Hiya, if she is good at doing all other beauty treatments can you just avoid booking her facials and let her do all other treatments or is she your only therapist? It seems a shame to have to let her go if you like her and she's good at everything else?

Jenna x

 

[Martin Duffy]

I see you use Dermalogica - I had the same problem when I used them many years ago, quite a few of their products caused my skin to react, it used to feel like it was on fire! As a result I never felt able to fully promote it as I couldn't use it myself.

Oddly enough a lady who has a salon near me changed over to Dermalogica & developed a severe allergic reaction to it, so much so all her hands swelled up, so she got another girl in to do the facials. That said, some of her clients now come to me as once they saw what it had done to her hands they didn't want it anywhere near their faces. Of course they are unlikely to react to Dermalogica as well, but the fear was enough to drive them away from using the products & has severely reduced the number of facials she's now doing.

 

[weezie]

I would be worried about someone else having the same reaction, does she have a history of allergies?

 

[persianista]

We use dermalogica, reactions are rare, so I think your therapist has been unlucky. Unless you have a few therapists available so that you can take this girl off of facials, then I cant see how you can keep her on.

If you change your skincare for her, she may not stay anyway.

 

[Velveteen]

I was trained using the product line that you use and experienced similar reactions as did some of the clientele. In my experience, reactions were not rare with this line and is one of the main reasons I won't go near it or work for anyone who uses it.

Oh that poor girl. Imagine considering giving her the sack due to something beyond her control. The fact that she was rendered unconscious doesn't make you ask wider questions?

Quite frankly, I'd be changing my skincare line.

 

[allyballybee]

Feel sorry for the girl here, it's not her fault. Would she be happy working without doing facials? Could she fill her book without offering them?
Could she may specialise in something like lash extensions? We trained in lashes at the end of last year and I'm confident tht one full-timer could just lash alone and be booked up. What about introducing an additional facial range, perhaps something that would compliment dermalogica? Perhaps MD Formulations, that would tie in with the dermalogica nicely and she could be the specialist MD Lady? I would def get her to try out any new products to check for allergies

I wouldn't drop her or the dermalogica. I think there are ways round it. I would also want her to promote the dermalogica, suppose it would mean not telling the clients of her reactions. I have used dermalogica for over 6 years in the salon and never had anyone react to it (client or staff). Although I have a BT friend who is allergic to it and the salon made her a receptionist instead.

 

[kelly_s]

Thanks for the comments, I agree persianista she has been unlucky and I do feel for her in that respect but like you say I would never change my product line for that reason. I've been using it for 15 years now and in all that time I have only come across a couple of clients who couldn't get on with it.
I just wanted to see if other people had experienced this situation as I have never had a therapist not be able to work with a line of products and I've worked with most of the big brands.

We have had a meeting and I expressed my concerns as did she and we both agreed it would be best for her to look for a new position. She is desperate to do facials as she hasn't done any since leaving college over a year ago as her last salon wouldn't send her on training. I think its probably the best outcome for us both.