Bellair
Member
Hi all,
Yesterday I had a real fidgeter in the chair. She had new set of gel extensions over forms, something I take great pride in doing.
She was one of those clients that had her phone in her other hand the whole time and kept pulling her hand out of the lamp to reply to texts or answer calls.
I put her under the lamp again but I think it affected the curing more than I realised as she said he thumb lifted off (and we know thumbs need a bit of Tlc when curing).
So I’ve offered to redo it for her today, but it’s her birthday and off to a concert so travelling. And disappointed too I expect even though she was lovely about it.
Last thing I want is her feeling majorly disgruntled and bad mouthing me, she said she’s going to paint the thumb and carry on but I know as a client it’s annoying.
So I’ve said it’s a shame this has happened as it’s rare but will give her next service half price for her inconvenience.
Do we think that’s enough? (And next time I’ll pin her down without her phone in the chair under the lamp lol) .
Thanks in advance for any thoughts on this. X
Yesterday I had a real fidgeter in the chair. She had new set of gel extensions over forms, something I take great pride in doing.
She was one of those clients that had her phone in her other hand the whole time and kept pulling her hand out of the lamp to reply to texts or answer calls.
I put her under the lamp again but I think it affected the curing more than I realised as she said he thumb lifted off (and we know thumbs need a bit of Tlc when curing).
So I’ve offered to redo it for her today, but it’s her birthday and off to a concert so travelling. And disappointed too I expect even though she was lovely about it.
Last thing I want is her feeling majorly disgruntled and bad mouthing me, she said she’s going to paint the thumb and carry on but I know as a client it’s annoying.
So I’ve said it’s a shame this has happened as it’s rare but will give her next service half price for her inconvenience.
Do we think that’s enough? (And next time I’ll pin her down without her phone in the chair under the lamp lol) .
Thanks in advance for any thoughts on this. X