Sarahluise
Well-Known Member
So i have my first girl complaining that her extensions are tatty at the bonds after 2 months and she wants them removing (LUSH US HAIR)
So i have never had a problem as yet touch wood and i am hoping the client is at fault! She told me a few weeks after her fitting that the hair was dry and blaiming me however we found out she was using incorrect aftercare products herbal essance! I advised her and sent her a aftercare sheet with links to products she should use via email as this was easier for her*
I also advised her she needed a maintenance appointment and she completely has ignored everything i have told and sent too her
Im hoping she is at fault and assuming that she is not taking care of them as she completely ignored my advice before
Shes demanding a free removal but this still costs money and time. I would
Completely agree with her if i was at fault but i really don't think i am
Any help please xx
So i have never had a problem as yet touch wood and i am hoping the client is at fault! She told me a few weeks after her fitting that the hair was dry and blaiming me however we found out she was using incorrect aftercare products herbal essance! I advised her and sent her a aftercare sheet with links to products she should use via email as this was easier for her*
I also advised her she needed a maintenance appointment and she completely has ignored everything i have told and sent too her
Im hoping she is at fault and assuming that she is not taking care of them as she completely ignored my advice before
Shes demanding a free removal but this still costs money and time. I would
Completely agree with her if i was at fault but i really don't think i am
Any help please xx