angelajane
Well-Known Member
Hi all im looking for a bit of advice, I done a clients nails yesterday, full set L+P with polish, all was going well, no problems, asked if if the length was ok for her everything was fine, finished with her paying and a cheery goodbye. Few hours later got a message saing she smudged all the polish and was in process of taking it of and she was not happy at all with the nails, eventually i found out that it was the length she wasnt happy with made her nails look silly, so i replied by saying why didnt you tell me at the time and to come to me asap, i was free and would either remove for free or rectify the problem for free, if she couldnt do it last night i would keep a slot free for her today, just came on to find another message saying she never had a chance to look at her nails as i told her to keep her hands down so i could work, but i clearly remember her saying while she was looking at them when i had finished that they were very shiny (before polish was applied), not a word about how unhappy she was, she said she had ripped them all off and her nails were killing her and now wants a refund. not sure what to do now as i gave her every chance to come back and get them fixed. any advice would be grateful, never had this before so want to deal with it properly. xx