Jen889
Well-Known Member
Hi everyone,
I have a semi major issue, i have a weird lady (can't really call her a client since she's cancelled every appointment shes made) that constantly wants to book treatments with me. she had booked 3 times and cancelled each one the morning of with sometimes less then 2hrs to the time. i had no choice to book her for a 4th time as she barged into my room when i was trying to book with another client for the same day she wanted but knowing she would cancel i booked paying clients in her spot anyway. so of course she cancelled that appointment but rang me at 1am!! to tell me, slurring her words on the message. i at this point had enough and told her my cancellation policy is sticking this time and after setting down rules of prepayment with would be non refundable ( i thought this would deter her from wanting to book as i don't want to mean) she STILL wants to book and is willing to prepay her treatments!
I don't know what to do as she is known in the gym i rent at as a thief and a bit of a drinker (she steals their towels every time she comes in and has also come in drunk numerous times, once with a bottle in her hand!). i'm worried about when my back is turned is she gonna thieve something as i would never leave her alone in my room. i am also worried about the risk of her trying to claim i hurt her or something as shes tried this on our lovely massotherapist just last week. how can i tell her i don't want her as a client without sounding rude? i don't know what to say as i don't want to bring up "ya you thieve and tried to cause trouble with a fellow therapist."
I have a semi major issue, i have a weird lady (can't really call her a client since she's cancelled every appointment shes made) that constantly wants to book treatments with me. she had booked 3 times and cancelled each one the morning of with sometimes less then 2hrs to the time. i had no choice to book her for a 4th time as she barged into my room when i was trying to book with another client for the same day she wanted but knowing she would cancel i booked paying clients in her spot anyway. so of course she cancelled that appointment but rang me at 1am!! to tell me, slurring her words on the message. i at this point had enough and told her my cancellation policy is sticking this time and after setting down rules of prepayment with would be non refundable ( i thought this would deter her from wanting to book as i don't want to mean) she STILL wants to book and is willing to prepay her treatments!
I don't know what to do as she is known in the gym i rent at as a thief and a bit of a drinker (she steals their towels every time she comes in and has also come in drunk numerous times, once with a bottle in her hand!). i'm worried about when my back is turned is she gonna thieve something as i would never leave her alone in my room. i am also worried about the risk of her trying to claim i hurt her or something as shes tried this on our lovely massotherapist just last week. how can i tell her i don't want her as a client without sounding rude? i don't know what to say as i don't want to bring up "ya you thieve and tried to cause trouble with a fellow therapist."