I used to use treatments as an opportunity to let people know what else we offer (within reason of course and sensitive to their needs to not talk- I hope!)
I see it as marketing but for some reason, I'm beginning to think that its not the right thing to do. So I now use the time to ask them about themselves which invariably has the old question "what do you do?" and "was it easy to get here" (London is so big!). I'm wondering if this may seem intrusive to people, as if I'm trying to dig personal info out as opposed to just being genuinely interested?
For repeat customers, I'll ask about holidays, kids/grandkids etc that I remember from previous conversations
For full disclosure, I've been 'advised' that I try too hard, that I should 'calm it down' (my sis-in-law passed the message through my brother, although I did think she would genuinely want to understand the ins and outs of my products/treatments of choice, not to sell to her as I wasn't counting on making money there). I'm very passionate and know that I can sometimes come across strongly but am working on being 'cool'.
What do you guys do that you find works or what do you like when you yourself are being treated?
I see it as marketing but for some reason, I'm beginning to think that its not the right thing to do. So I now use the time to ask them about themselves which invariably has the old question "what do you do?" and "was it easy to get here" (London is so big!). I'm wondering if this may seem intrusive to people, as if I'm trying to dig personal info out as opposed to just being genuinely interested?
For repeat customers, I'll ask about holidays, kids/grandkids etc that I remember from previous conversations
For full disclosure, I've been 'advised' that I try too hard, that I should 'calm it down' (my sis-in-law passed the message through my brother, although I did think she would genuinely want to understand the ins and outs of my products/treatments of choice, not to sell to her as I wasn't counting on making money there). I'm very passionate and know that I can sometimes come across strongly but am working on being 'cool'.
What do you guys do that you find works or what do you like when you yourself are being treated?
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