dales nails
Well-Known Member
Long thread coming im afraid geeks so please bear with me.
I have a regular loyal client, she has a loose volume perm roughly every 4 months have done this for years, always used dulcia tonica , no problems. I usually get a text after her hair appointment gushing how much she loves it etc.
Well the last time i did it loreal have changed the formula of dulcia, and it was far looser than normal. I didnt mention anything at the time and just waited to see how it faired
.At her next appointment for a CBD she didnt mention anything about it (where she usually says how much she loves it) and it had really dropped hardly any wave in it.
I received a text from her to ask if she could have a perm at her next appointment which is this thursday. well it was only 2 1/2 months since her last one and she usually goes every 4months so she must feel its really dropped.
Now shes not mentioned that she was unhappy with her last perm but I was. Now what would you do would you reperm free of charge and just charge for a cbd and admit you were unhappy with the way her last perm turned out and use a different perm.
Or wait to see if she mentions anything, which Im not sure whether she will or not? If not would you just charge her as normal?
Shes a very regular loyal client so not sure what way to approach it.
If you were in this situation what would you do?
I have a regular loyal client, she has a loose volume perm roughly every 4 months have done this for years, always used dulcia tonica , no problems. I usually get a text after her hair appointment gushing how much she loves it etc.
Well the last time i did it loreal have changed the formula of dulcia, and it was far looser than normal. I didnt mention anything at the time and just waited to see how it faired
.At her next appointment for a CBD she didnt mention anything about it (where she usually says how much she loves it) and it had really dropped hardly any wave in it.
I received a text from her to ask if she could have a perm at her next appointment which is this thursday. well it was only 2 1/2 months since her last one and she usually goes every 4months so she must feel its really dropped.
Now shes not mentioned that she was unhappy with her last perm but I was. Now what would you do would you reperm free of charge and just charge for a cbd and admit you were unhappy with the way her last perm turned out and use a different perm.
Or wait to see if she mentions anything, which Im not sure whether she will or not? If not would you just charge her as normal?
Shes a very regular loyal client so not sure what way to approach it.
If you were in this situation what would you do?