blossom
Well-Known Member
I've seen a rise in business of about a third over the last couple of months and am obviously pleased with that!
(mostly due to advertising on facebook, if you were wondering, and related recommendations from that)
Anyway, the knock on effect is that people are phoning for appointments, giving me 3 - 5 days notice, and i can't always accommodate them. A couple have got quite cross, one as its for a soak off and as she put it, I did drill into her about not picking them off and now i can't fit her in
Do you think clients have a right to be cross if you can't fit them in? I have offered several alternative times which THEY can't do, so I have tried.
Any tips on how to keep the clients from going elsewhere (or possibly biting their nails off in that ones case)?
(mostly due to advertising on facebook, if you were wondering, and related recommendations from that)
Anyway, the knock on effect is that people are phoning for appointments, giving me 3 - 5 days notice, and i can't always accommodate them. A couple have got quite cross, one as its for a soak off and as she put it, I did drill into her about not picking them off and now i can't fit her in
Do you think clients have a right to be cross if you can't fit them in? I have offered several alternative times which THEY can't do, so I have tried.
Any tips on how to keep the clients from going elsewhere (or possibly biting their nails off in that ones case)?