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Great thread, I changed my card machine so I now take American Express too as standard so clients can save thier air miles. I have a self serve free drinks machine in waiting room disposable cups with lids so they can take it on the run with them as so many have busy lives. I have a pot of...

I have an app from appsme.com they have a few price bands, I paid for App Store and Google play downloads. It has my price list on, social media, links to website, online booking deals etc etc really pleased I got it as it compliments my business and most people have a tablet or mobile phone so...

I took them to court long story, they folded, opened up under new name etc etc. I even had one of their reps ask if I would help her as they hadn't paid her for three months avoid avoid avoid!

I email all my aftercare leaflets and have uploaded them to my website so hopefully save a fortune in printer ink and paper :)

You can block the person. It removes comments but not the star rating

Agree with all above its awful when that one client makes you feel like this. You can have 99 clients all so happy with thier treatments and just one like this to spoil how you feel. Chin up I wouldn't take any further bookings from this person or her daughter.

In England no you do not have to have washbasins in a treatment room but must have access to one. I have a mobile one in the room next to my treatment room. It also depends what services you are delivering too.

Yes I agree, get some fresh blood in if they have so little respect and compassion get rid, even getting rid of one will send shock waves through the rest of them. Good luck xx

Perhaps get in touch with HD I bet they have had this happen before they may give you some good advice :)

Stick to your guns! HD test patch is a self adhesive one the client has to take responsibility for. However, I am medical and allergic reactions can happen days afterwards, I would ask for a copy of her GP consultation, as if it was that bad she would have sought medical attention? Also it...

Yr right very strange!

Could you rent a nail desk?

Personally I wouldn't reply as it sounds like a scam. Contact your insurance company yourself for thier advice. Good luck let us know the outcome. Do you have complaints procedure? Can this person prove that whatever the injury is was caused by yourselves? They need to provide...

2-3 weeks

Maybe a few suggestions here to consider before throwing in the towel? Not every suggestion may suit you but worth a try if you truly don't want to shut up shop. Are you getting all business rate relief? Are there grants available in your area? Also having a look with a fresh eye from a...

Can you run a groupon/wowcher offer to increase your visibility?

Yes ovatu, you could set up your treatment menu then a postcode slot, each postcode slot would be for xxxx travelling time so the client would need to book two slots together if that makes sense :)

I work from home but from a garden office. Didn't need planning or building Regs but council came and inspected me for my SPMU and was given a certificate from them. My council isn't interested in traffic as they say that's the highways department. My buildings and contents insurance more than...

Hi It's just sour grapes, ignore him. You can administer botox if you are Dr, nurse, dentist. Nurses ideally should be independent prescriber. If he has bad sour grapes he may check your replacement has insurance and clinical waste contract and can only administer Bocouture brand of botox...

Yes Google calender can share each other's diary