Extensiongeek
New Member
Hi
I have a client who I fitted a full head of micro loops in a couple of weeks ago. A full consultation was done and all aftercare advice provided. Explained to client that the deposit is non refundable as stated on the consultation form before she signed it. She was happy to go ahead so a week later she returned to my salon for fitting. She was very happy with the extensions when she left and I said as I do to all my clients any problems or questions just ring or txt me. If I have not heard anything from my clients after 2 weeks I always send them a msg asking how there finding the extensions and to book their maintainance app.
To which I received a reply that she had had the extensions taken out 3 days after I fitted them by her own hairdresser as she was finding them uncomfortable when sleeping and said she had a few spots and hairdressers said they weren't fitted properly therefore she would like a refund or will go to Ts. I said that as stated in the aftercare guide you may find them uncomfortable for a week or two. I have concerns about this as no contact was made to inform me of any issues till I contacted them.
Advice please
I have a client who I fitted a full head of micro loops in a couple of weeks ago. A full consultation was done and all aftercare advice provided. Explained to client that the deposit is non refundable as stated on the consultation form before she signed it. She was happy to go ahead so a week later she returned to my salon for fitting. She was very happy with the extensions when she left and I said as I do to all my clients any problems or questions just ring or txt me. If I have not heard anything from my clients after 2 weeks I always send them a msg asking how there finding the extensions and to book their maintainance app.
To which I received a reply that she had had the extensions taken out 3 days after I fitted them by her own hairdresser as she was finding them uncomfortable when sleeping and said she had a few spots and hairdressers said they weren't fitted properly therefore she would like a refund or will go to Ts. I said that as stated in the aftercare guide you may find them uncomfortable for a week or two. I have concerns about this as no contact was made to inform me of any issues till I contacted them.
Advice please