TheDuchess
Well-Known Member
Ouch I've just read a really scathing review of a French mani I did on Saturday. I was quite happy with them but client (late 20's/early 30's) had never had French before and was apparently expecting nail tech perfection from a snap request made in a beauty salon. She had booked at the last minute, couldn't decide what colour from our choice of 45 gels and finally asked for French.
Apparently the gel nails have chipped so I feel I must have made a fault in application. And understandably the client is upset and disappointed - especially as I think she is starting a new job today. I really feel bad about it, but I was a bit startled that she has chosen to post an online review absolutely slating my work and saying how rude and brusque I was. I felt the client didn't want to chat - and of course I was concentrating so I might well have been frowning slightly, but I didn't think I was off with her.
Of course it would be the day that we had the previous client arrive 30 mins late with a child in tow and insist that the mistake was ours, so I was stressed out trying to cover 2 appointments and hers wasn't mine - although she wouldn't have known that. And id just read a text from a therapist letting me know that her ex was in intensive care and she was travelling 150 miles to offer support and retrieve distressed child on access visit.
So I may well have been vibrating with tension lol and client noticed that I had a waiting client - and mentioned that in her review, and complained that I was rushing and hurried and that I took 90 minutes which does seem a bit of a contradiction (take off black gel and then do a French)
She has referred to me as "not really a nail tech" but there's no "not really" about it. I'm a therapist who does good nails. I've never needed to explain that we are not nail techs as it quite obvious that we are a beauty salon that does nails. We don't have a nail area and perform services with client sitting comfortably in an armchair while we sit on a mobile seat/mani unit. It's not ideal for French but my nails are good and very competitively priced and I've never had anyone complain about our set up before - but this lady has mentioned this too.
I've commented on her review offering her a redo after work, but it doesn't sound as though she has any intention of coming near us again.
Apparently the gel nails have chipped so I feel I must have made a fault in application. And understandably the client is upset and disappointed - especially as I think she is starting a new job today. I really feel bad about it, but I was a bit startled that she has chosen to post an online review absolutely slating my work and saying how rude and brusque I was. I felt the client didn't want to chat - and of course I was concentrating so I might well have been frowning slightly, but I didn't think I was off with her.
Of course it would be the day that we had the previous client arrive 30 mins late with a child in tow and insist that the mistake was ours, so I was stressed out trying to cover 2 appointments and hers wasn't mine - although she wouldn't have known that. And id just read a text from a therapist letting me know that her ex was in intensive care and she was travelling 150 miles to offer support and retrieve distressed child on access visit.
So I may well have been vibrating with tension lol and client noticed that I had a waiting client - and mentioned that in her review, and complained that I was rushing and hurried and that I took 90 minutes which does seem a bit of a contradiction (take off black gel and then do a French)
She has referred to me as "not really a nail tech" but there's no "not really" about it. I'm a therapist who does good nails. I've never needed to explain that we are not nail techs as it quite obvious that we are a beauty salon that does nails. We don't have a nail area and perform services with client sitting comfortably in an armchair while we sit on a mobile seat/mani unit. It's not ideal for French but my nails are good and very competitively priced and I've never had anyone complain about our set up before - but this lady has mentioned this too.
I've commented on her review offering her a redo after work, but it doesn't sound as though she has any intention of coming near us again.