Hi everyone,
Looking for some advice, 3 weeks ago I balayaged a clients hair with wella free lights and 12% as I knew it wouldn't come up as light as it would in foils. Anyway, it came up same as the picture shown to me by the client. So she was happy with it as far as I knew. Then called the salon this week and has said her colour has "come out" now we know this can't happen as its lightener. She is coming into have a Wee chat tomorrow. Has anyone got any advice on how I approach this? Thanks in advance
Looking for some advice, 3 weeks ago I balayaged a clients hair with wella free lights and 12% as I knew it wouldn't come up as light as it would in foils. Anyway, it came up same as the picture shown to me by the client. So she was happy with it as far as I knew. Then called the salon this week and has said her colour has "come out" now we know this can't happen as its lightener. She is coming into have a Wee chat tomorrow. Has anyone got any advice on how I approach this? Thanks in advance