Timing was the most important thing in the salon where I was working previously.
When everyone was punctual, had correct money, didn't engage in friendly chat, wasn't interested in retail purchases, not ready to rebook, things ran smoothly.
When I had clients asking about other treatments, interested in product purchases, re booking months of appointments, it was utter chaos.
The stress was killing me, the clients were unhappy about being moved on too quickly, and I was copping it for not re booking when I was already running way over time. Usually by the end of the day with no time to even pop to the bathroom much less eat lunch, I'd end up hating the place.
Now I run my own business, and factor in all of the above including chat time. I have happy clients that know I value them and they spread the word.
In 6 months I've built a little business that is looking quite healthy so far, and will always concentrate on a quality service rather than obsessing over deadlines.
I suppose it depends on your priorities. Mine are client happiness and satisfaction, altho I would probably be making more money in the short term by shoving then out the door.
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