clazaridis
Well-Known Member
I've had a complaint from a lady on the quality of the hair. I've used beautyworks celebrity choice which I've used on loads of clients who have said they prefer it to celebrity elite bohyme remy....she had half head and 5 weeks later asked me to replace it due to it going dry and knotty. I asked her to go halves on the cost of the new hair until the report came back from beautyworks. I haven't had a report back yet, however she's now sent me a Facebook message stating trading standards and that she's had an independent hairdresser out to try to save them with no notification to me about this course of action she's taken. She also says the colour doesn't match either yet none of this has been raised and its 6 weeks since I refitted the new batch of hair. She's asking for £295 as a refund for all monies spent on the hair and fittings.
What would you advise...as I don't know what else I can do??
Thanks
Claire
What would you advise...as I don't know what else I can do??
Thanks
Claire