Hi, I did an older lady a pedicure last week. Her nails were very bad and long and her big toe nails were so thick I struggled to get clippers around them. I know I should have refused and referred her to a podiatrist, but I didn’t. She has just sent me this picture to say she now has a bruise develop over the last week. Would this be down to me trying to clipper the nails? I don’t know how to reply?! She said she loved the pedicure but this bruise has developed...any advice on what to reply with?
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