Well that's it! I vowed I'd never do it but after today Iam going to start charging for late cancellations (ie less than 24 hours notice) and failed appointments. I am fed up with people taking the michael. Today we had 2 sets of infills, a pedicure, manicure, facial and massage all cancel with about 1 hour's notice for each. I wouldn't have minded but we turned away a load of business as we thought we were fully booked, so I had a very bored therapist doing loads of cleaning today. What do you guys do? I was thinking of charging 25% of the cost of the treatment onto their next visit and make sure I really advertise that we will do this. Do you threaten it, or do you actually do it - and do you lose clients a result? I'd rather lose the cost of 1 failed appoinment than completely lose a client. Any ideas?