So last night i had a client who complained she waited her hair cut above her ears from a long bob i said on the first vist why dont we try a short invertered bob , because i said she had a round face , also she is overweight but obviously didnt say that but i said her face would look nicer with some shape around it , she then rang me back up after i have finished and said she didnt like it and want it even more shorted shaved at the back , to come back tonight and do it , she showed me a 25 year old girl thin faced and wanted it like that , i did warned her previously but she was adamant so i did it , sge started crying after looking the mirror i said what was the matter she said it was too short i try to style it differently and everything but she said she looked like a man she is on anti-depresents and doesnt work . i gave her a refund because i said i dont like any of my clients being unhappy with there hair . Now i feel so dis harted i have delt with a few complaints but never this dramtic anybody eles had the same problem?