Snmlondonhair
Well-Known Member
Hi geeks!
I need some advise -first time in hairdressing career this has happened!
I have a salon of self employed stylists, one of them did a balayage on a client Wednesday who seemed happy when she left the salon and my self employed stylist did not see or face any problems with the clients colour.
I received a very long email today, stating she was very unhappy with the colour as it was warmer than she wanted, and sections were taken too big. She has gone to another salon to have her hair "rectified" and she wants a full refund from us, otherwise she will claim compensation and cause problems on our social media.
This is a tough one, as we always get any complaints to come back in so we can access the hair and rectify what they are unhappy with. But we won't have that opportunity with this particular client as another salon has rectified it.
Any advice??
I need some advise -first time in hairdressing career this has happened!
I have a salon of self employed stylists, one of them did a balayage on a client Wednesday who seemed happy when she left the salon and my self employed stylist did not see or face any problems with the clients colour.
I received a very long email today, stating she was very unhappy with the colour as it was warmer than she wanted, and sections were taken too big. She has gone to another salon to have her hair "rectified" and she wants a full refund from us, otherwise she will claim compensation and cause problems on our social media.
This is a tough one, as we always get any complaints to come back in so we can access the hair and rectify what they are unhappy with. But we won't have that opportunity with this particular client as another salon has rectified it.
Any advice??