LondonCalling
Member
I'm really frustrated just now my salon is really busy a week booked up ahead - last week 4 last minute cancellations, one had mixed up her appointment with another meeting and the others illness - i wouldn't mind the later but 2 are perpetually ill and cancel so I feel it's mean to charge - out of the 4, 3 are long term clients - how do you deal with clients who use sickness a lot to not make appointments but in a nice way - I would rather they didn't come back if I am honest they are playing on my good nature Feel like i'm treated like a fool and the irony is 2 of these clients are self employed themselves - my regular clients who never cancel cant get an appointment Sorry for rant feel like shutting it down PS have online diary so they just book themselves back in