BronzeBeauties
Well-Known Member
So last night i had a client and when she removed her hand from the lamp only one side of each nail had cured, i checked the lamp and only 2 bulbs on one side were switching on. I checked my bulb life and had 64 hours left, weird. I switched the bulbs anyway and it seems to be the lamp as same thing happened. Had to remove the clients shellac and she went home. New client too really doesnt look professional!
Rang sweet squared this morning as lamp is still in warranty to be told i have to send the lamp back to them and if it shows theirs a fault with my lamp they will send me a new one. I have a huge event on fri and sat this week which i explained. It seems a few people have had the same problem with this lamp so is clearly a known fault.
I asked the lady on the phone if i could send it next day delivery today, call them with the tracking number when i got back so they could track this online to see it had indeed been sent and send me a replacement out today. The answer was no and that if i pay for next day delivery i wouldnt be refunded for my postage, they only cover the costs for 1st or 2nd class standard post. I dont feel comfortable sending a lamp of this value to them with no insurance! The postage costs i can swallow to be honest but not having to wait for a replacement lamp!
Bit gutted now as have to cancel fridays big event but om hoping ill have it in time for saturdays!
Feel like their is no trust from s2 in their customers and has just sealed the deal for me in that i shall be switching to gelish as i dont feel the supplier has any sympathy in the fact im trying to run a business.
Rang sweet squared this morning as lamp is still in warranty to be told i have to send the lamp back to them and if it shows theirs a fault with my lamp they will send me a new one. I have a huge event on fri and sat this week which i explained. It seems a few people have had the same problem with this lamp so is clearly a known fault.
I asked the lady on the phone if i could send it next day delivery today, call them with the tracking number when i got back so they could track this online to see it had indeed been sent and send me a replacement out today. The answer was no and that if i pay for next day delivery i wouldnt be refunded for my postage, they only cover the costs for 1st or 2nd class standard post. I dont feel comfortable sending a lamp of this value to them with no insurance! The postage costs i can swallow to be honest but not having to wait for a replacement lamp!
Bit gutted now as have to cancel fridays big event but om hoping ill have it in time for saturdays!
Feel like their is no trust from s2 in their customers and has just sealed the deal for me in that i shall be switching to gelish as i dont feel the supplier has any sympathy in the fact im trying to run a business.