PrincessNails
Well-Known Member
There are NO REFUNDS in this business. You've spent time and product. That's money. No refund is due.
Imagine this: You buy a dress at a shop, wear it for several days then you call the shop and tell them you want a refund on the dress because the dress is horrible. In the meantime you continue to wear the dress for the next couple of weeks then just before you go to collect your refund, you throw the dress in the trash. Do you think for one second the shop will refund your money? This is exactly what this client is thinking she can do to you.
You've offered to make the nails right straight away. But she wants to wear these supposedly horrendous nails for two more weeks? Seriously? Sounds like she had an event and wanted some lovely nails now she doesn't want them anymore....and come to think of it, she'd like her money back now as well.
You've tried to make reasonable accommodations. She's being unreasonable.
As far as what legal ramifications there may be, uh...NONE. You've offered her the opportunity to make things right. She's declined. She's not entitled to a refund simply because she demands it.
At this point, she declined all reasonable accommodations. Tell her, "Keep it movin', sister."
Could not have said it any better...sheer brilliance!