Converted YES!!!

SalonGeek

Help Support SalonGeek:

Tip Toes

Well-Known Member
Joined
Jun 2, 2005
Messages
162
Reaction score
0
Location
Lincolnshire
Yesterday a lady came in my salon:
Lady - "I have broken a nail, do you do gel"?
Me - "No I only use acrylic it's what i have the most faith in"?
Lady - "Oh no had them before and they ruin your nails"?
Me - "I do not believe acrylic is more harmful than gel, any cover will change the nail slightly but not to a great extent"
Lady - "I'll just buy a file to file it down".
So I sold here a file.
Lady - "Are they your own nails"?
Me - "No extensions"
Lady - "Do you do your own"?
Me - "Yes"
Lady - "Yours look very different to mine"
My client - "Oh yours look horrible really think and fake, had mine like that before i came here"
I DID'NT SAY THAT
Lady - "Can you put 1 on my broken nail"?
So I repaired her nail. But my god i could not get the gel to soak off! So had to file it! Dont even believe it was gel.
Lady - "It looks different, really clear and healthy"
Hers were thick bumpy and cloudy.
Me - "Its just a different system, thats why i like it" (didn't want to be rude about her tech)
Lady - "Well you can't leave me like this. when can you fit me in to have them all done"?
Well i'me chuffed to bits!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! YES!!!!!
 

Bagpuss

Sleepy Geek Zzzzzzzz
Joined
Oct 5, 2004
Messages
14,262
Reaction score
698
Location
uk
great news for you..the gel she said she had on could well have been a file off gel..not all gels soak off.
 

kellym

Well-Known Member
Joined
Jul 25, 2007
Messages
347
Reaction score
7
Location
Athens, Greece
I have to agree with Bagpuss... Congrats!
 

pure

Moderator
Joined
Jan 27, 2007
Messages
7,826
Reaction score
1,940
Location
Somerset
lol! Excellent - well done you (and your client).:)
 

sparklybits

Well-Known Member
Joined
Jun 17, 2007
Messages
769
Reaction score
21
Location
Scotland
Well done you!

:hug:
 

becca boo

Well-Known Member
Joined
Aug 17, 2006
Messages
633
Reaction score
21
Location
the states
YEAH!!! Changing one client at a time. Good for you about not bashing the other client I hear that alot about others work and how they can do better. Very professional
 

loubylou

Well-Known Member
Joined
Jul 6, 2006
Messages
8,639
Reaction score
268
Location
west yorkshire
Good on you girl,
thats the way to do it :hug:
 

Lambrosia

Active Member
Joined
Sep 13, 2007
Messages
26
Reaction score
1
Location
Victoria, BC
Good on ya, Babycakes! And extra kudos for not bashing her tech's job even though it was rubbish. I've heard so many beauty techs badmouth the client's previous tech while working on them (OMG, who did this to your nails, hair, skin, etc?! It's just awful!) and it makes me cringe. Diplomacy is a lost art but you handled it beautifully!:cool:
 

Tip Toes

Well-Known Member
Joined
Jun 2, 2005
Messages
162
Reaction score
0
Location
Lincolnshire
Diplomatic, friendly, charming etc etc etc. All these things we have to do day in day out and we don't always feel like it. KEEP SMILING (through gritted teeth.) lol :green:
 

dee

supernatural geek
Joined
Jun 18, 2003
Messages
5,576
Reaction score
135
Location
cambridge,ON canada .. but originally from uk , lo
fantastic ! well done , thats the sort of client you want , she will go tell all her mates now just how fab you are !! :green:
 

littlegrohl

Well-Known Member
Joined
Jul 14, 2007
Messages
1,385
Reaction score
90
Location
Australia
very classy way to handle mate!! kuuuudo's!:green:
 

Latest posts

Top