Mcrhair
Member
Around 4 weeks ago I applied micro ring extensions to my client, after the fitting she was over the moon with them, I left her with my after care pamphlet which we had gone through on the consultation aswell as going through before and after the fitting. She has signed the consultation form after consultation aswell as a disclaimer form at the end of fitting.
The issue I face now is that she messaged me the other day to inform me that some of the hair has fallen out which I had explained numerous of times can happen, I as a good will gesture said that I would call over to chat with her face to face to put her mind at ease. As she seemed very worried.
The morning before I was due to go over she messaged me saying that more had fallen out and had taken all her hair out with it, at this point I started to panic a little but didn't let my client know that, i still had an appointment with her to go over later the day with her to speak about it. Her message left me very worried wondering what had gone wrong, I had expected to go over and find patches of missing hair from where the strand had come out. I was a complete mess until the time of the appointment arrived.
When I got there I found that the strands that had fallen out had only one or two strands of her natural hair, I had already explained before fitting, during and after that it's normal to loose a few strands and not to be shocked or scared if she finds some of her natural hair also comes away as this is just the hair that has shed and hasn't been able to fall away as it usually does as it's locked in the micro bead. She said she still wasn't happy that she is worried that more will fall out and she will go bald, I stayed professional at all times and explained that this would not happen. She had two of her friends over with her and they all started to say that yeah it could happen and I should never had applied her with micro rings as her hair could not handle it. I had carried out the appropriate tests during the consultation and now that this is not the case. I explained to them that there is no issues from what I could see with her hair, it was a very intimidating situation, I offered to remove the extensions for free just to get it done with and get out of there, which she seemed happy with, but after the removal she demanded a full refund.
I explained that as there was nothing wrong with the hair or fitting that I couldn't offer her a refund as you can imagine this didn't go down very well, I explained that she had signed the consultation form and disclaimer and before I could carry on she said well it's your word against mine, I don't remember singing anything you could have forged my signature. I was so angry by this point that I just wanted out of there.
I told her that I needed to talk to my insurance company and I would be in touch and left ASAP.
Since then I have been bombarded with texts and calls from her demanding a refund and saying I have ruined her hair. Which I have not her hair is still very thick and healthy.
I don't now what to do next, it has left me very upset and considering calling it at day on doing mobile hair extensions why are people so horrible.
I need some advice as what steps to take next as I have never had his happen before
Sorry for the very long post I'm just feeling completely broken
The issue I face now is that she messaged me the other day to inform me that some of the hair has fallen out which I had explained numerous of times can happen, I as a good will gesture said that I would call over to chat with her face to face to put her mind at ease. As she seemed very worried.
The morning before I was due to go over she messaged me saying that more had fallen out and had taken all her hair out with it, at this point I started to panic a little but didn't let my client know that, i still had an appointment with her to go over later the day with her to speak about it. Her message left me very worried wondering what had gone wrong, I had expected to go over and find patches of missing hair from where the strand had come out. I was a complete mess until the time of the appointment arrived.
When I got there I found that the strands that had fallen out had only one or two strands of her natural hair, I had already explained before fitting, during and after that it's normal to loose a few strands and not to be shocked or scared if she finds some of her natural hair also comes away as this is just the hair that has shed and hasn't been able to fall away as it usually does as it's locked in the micro bead. She said she still wasn't happy that she is worried that more will fall out and she will go bald, I stayed professional at all times and explained that this would not happen. She had two of her friends over with her and they all started to say that yeah it could happen and I should never had applied her with micro rings as her hair could not handle it. I had carried out the appropriate tests during the consultation and now that this is not the case. I explained to them that there is no issues from what I could see with her hair, it was a very intimidating situation, I offered to remove the extensions for free just to get it done with and get out of there, which she seemed happy with, but after the removal she demanded a full refund.
I explained that as there was nothing wrong with the hair or fitting that I couldn't offer her a refund as you can imagine this didn't go down very well, I explained that she had signed the consultation form and disclaimer and before I could carry on she said well it's your word against mine, I don't remember singing anything you could have forged my signature. I was so angry by this point that I just wanted out of there.
I told her that I needed to talk to my insurance company and I would be in touch and left ASAP.
Since then I have been bombarded with texts and calls from her demanding a refund and saying I have ruined her hair. Which I have not her hair is still very thick and healthy.
I don't now what to do next, it has left me very upset and considering calling it at day on doing mobile hair extensions why are people so horrible.
I need some advice as what steps to take next as I have never had his happen before
Sorry for the very long post I'm just feeling completely broken
