Hi,
I'm a salon owner and have a manager running the day to day business in the salon.
We have 4 members of staff, and 3 of them are great, but the other one is causing us some issues.
I'm hoping some of you will have some tips on how to address these issues and I'd be really grateful for your advice.
The stylist has many years experience in high end salons and we had a good reference from a previous employer (which I'm suspicious about now) but some of the things she does are:
Any advice very welcome.
Thank you!
I'm a salon owner and have a manager running the day to day business in the salon.
We have 4 members of staff, and 3 of them are great, but the other one is causing us some issues.
I'm hoping some of you will have some tips on how to address these issues and I'd be really grateful for your advice.
The stylist has many years experience in high end salons and we had a good reference from a previous employer (which I'm suspicious about now) but some of the things she does are:
- Constantly asking to go home early, in front of clients (several times a week sometimes), despite the manager telling her not to.
- Talking about herself a lot during consultations and not listening to the client. We've had a few complaints that she has done a completely different style than what was asked for and we have lost clients because of this.
- Putting on colour at the basins with no gown on the client.
- Booking clients in when she feels like it, outside of salon opening hours (and she doesn't ask if this is ok).
- Recommending products other than the ones we sell in the salon, despite us asking her to promote the ones we sell.
Any advice very welcome.
Thank you!