So I did a shellac for a client in the salon 2 weeks ago, it was a very light colour (can’t remember which one now)
so anyway yesterday she comes in to complain that the ends have discoloured and the manager asked her if they like that when she left etc etc and she said no but somehow tried to still blame the salon?! So they made her an appointment today and did a FREE removal for her.
To say I was annoyed by the fact they gave her a free removal is an understatement, there is no way there was anything wrong with her nails and the other beautician who removed said that they looked like she had touched something and they had become discoloured.
It really annoys me that they have made out like it was our fault when it clearly wasn’t [emoji35]
so anyway yesterday she comes in to complain that the ends have discoloured and the manager asked her if they like that when she left etc etc and she said no but somehow tried to still blame the salon?! So they made her an appointment today and did a FREE removal for her.
To say I was annoyed by the fact they gave her a free removal is an understatement, there is no way there was anything wrong with her nails and the other beautician who removed said that they looked like she had touched something and they had become discoloured.
It really annoys me that they have made out like it was our fault when it clearly wasn’t [emoji35]