My mum got an £85 treatment voucher off her best friend for her birthday, for a local salon advertised through Groupon. It was for a "half day pamper day" that included Luxury Facial, Full body Massage, Manicure and Fish Pedicure ... Mum was initially wary as all in all on their website these treatments only added up £75, and were all being squeezed into 2 hour time slot ... but decided to go anyway and enjoy herself.
Upon arrival, she explained that she has a huge fear of fish, and would it be possible to just have a pedicure instead. They said yes no problem just charged an extra £20!! even though it is cheaper than the fish pedicure.
Whilst at the salon, the staff were eating in the treatment rooms, the bed of the woman next to her FELL APART WITH THE WOMAN ON IT! And the staff said oh i'm sorry that's second time today. Stuff wasn't properly sanitised, staff were rude and rushed. And an hour after arriving home mum's lovely blue nails have chipped and one has come off completely! The nail polish was rubbish and they didn't even apply a topcoat.
In the "luxury facial" she did not receive any neck or shoulder massage at all and the woman apparently missed out half the steps.
My mum is an NVQ3 qualified Beauty Therapist so she wasn't just nitpicking for money back or anything. She was genuinly disgusted with quality of salon. She asked to speak to manager who said she was 'too busy for customer complaints' and would ring her back later. Rang us back when my mum was at home and I was doing her hair, and was extremely rude to my mum over the phone (we had it on speakerphone) and told her in no uncertain terms that she was just being fussy and that their standards were good enough for most people so they had no reason to listen to her complaint.
I'm just wondering if any of you know how to maybe report this salon? As hygeine is clearly not being taken into consideration at all! We have already complained to groupon, but my mum has declined the money back as it would go into her friends bank account and she doesn't want her friend to think she's wasted her time and money, when she put so much thought into the present.
....Rant over, Just needed to vent to some professionals! Is there anything we can do to make sure action is taken?
Upon arrival, she explained that she has a huge fear of fish, and would it be possible to just have a pedicure instead. They said yes no problem just charged an extra £20!! even though it is cheaper than the fish pedicure.
Whilst at the salon, the staff were eating in the treatment rooms, the bed of the woman next to her FELL APART WITH THE WOMAN ON IT! And the staff said oh i'm sorry that's second time today. Stuff wasn't properly sanitised, staff were rude and rushed. And an hour after arriving home mum's lovely blue nails have chipped and one has come off completely! The nail polish was rubbish and they didn't even apply a topcoat.
In the "luxury facial" she did not receive any neck or shoulder massage at all and the woman apparently missed out half the steps.
My mum is an NVQ3 qualified Beauty Therapist so she wasn't just nitpicking for money back or anything. She was genuinly disgusted with quality of salon. She asked to speak to manager who said she was 'too busy for customer complaints' and would ring her back later. Rang us back when my mum was at home and I was doing her hair, and was extremely rude to my mum over the phone (we had it on speakerphone) and told her in no uncertain terms that she was just being fussy and that their standards were good enough for most people so they had no reason to listen to her complaint.
I'm just wondering if any of you know how to maybe report this salon? As hygeine is clearly not being taken into consideration at all! We have already complained to groupon, but my mum has declined the money back as it would go into her friends bank account and she doesn't want her friend to think she's wasted her time and money, when she put so much thought into the present.
....Rant over, Just needed to vent to some professionals! Is there anything we can do to make sure action is taken?
