MissLB
Well-Known Member
So I gave out some vouchers to a client of mine back in February for a mothers day raffle she was doing I organised a special prize of a mothers day package which included a luxury gelish mani or pedi or a standard polish luxury mani and pedi.
I did put an expiry date of the end of April on it which I told my client who was doing the raffle and its clear to see on the voucher too. The voucher had a treatment limit on it of £25 should the person for some reason not want it that particular treatment.
Not heard anything from one of them up and until yesterday wanting to book her daughter in but for acrylics instead of gelish. And asked if she could pay the difference I said yes. But then looked through my records and noted the expiry date on those particular vouchers. I text the client back and asked her of the voucher was still in date.
She called me today saying no it wasn't in date but normally vouchers have a year on them and didn't look for it even though she should have. She then said my daughter really wants her nails doing can I be cheeky and ask if you would give
me a discount on them? I've said I'll get back to her as I was driving at the time.
I'm interested to know what your thoughts are and what u would do?
I did put an expiry date of the end of April on it which I told my client who was doing the raffle and its clear to see on the voucher too. The voucher had a treatment limit on it of £25 should the person for some reason not want it that particular treatment.
Not heard anything from one of them up and until yesterday wanting to book her daughter in but for acrylics instead of gelish. And asked if she could pay the difference I said yes. But then looked through my records and noted the expiry date on those particular vouchers. I text the client back and asked her of the voucher was still in date.
She called me today saying no it wasn't in date but normally vouchers have a year on them and didn't look for it even though she should have. She then said my daughter really wants her nails doing can I be cheeky and ask if you would give
me a discount on them? I've said I'll get back to her as I was driving at the time.
I'm interested to know what your thoughts are and what u would do?