Eyebrow wax problem

[dawncbn]

New to waxing, but I have done quite a few eyebrow wax's now and feel very comfortable doing them. I had an Indian Lady in last Thursday, who couldn't speak very good English. She said"not too thick, keep the thick". So I used my usual creme tee tree wax, tested first on my wrist and her wrist. She kept asking for more to be taken away , So instead of going over the eyebrow area with wax, I used the tweezers. She also asked for some to go above the eyebrows. I said this is not normal etc, but she wanted, insisted. So...... Anyhow on the Saturday she came in with her husband complaining, saying that her eyebrows were sore and little blood spots, he had taken photos. I wasn't there so the girls said to come back on Tuesday when either I or the manager was there. They never came back. So I am confused. My old beautician said that she had had problems with her twice previously. What would you do, what should I do? As far as I am concerned I did everything correctly.

 

[Kim Lawless]

Do nothing.

First of all, you should always remove the hair above as this is all part of creating the perfect brow. I can't believe that they still teach this at colleges.

When you get clients like this, NEVER allow them to dictate. YOU are the expert and not them. If they were that good, they wouldn't be paying you to do it.

Before you forget, make notes on her card about how she was insisting you did this and that. Sounds as though you did nothing wrong so don't worry. She wants a free treatment. xxx

 

[kylieb]

Do nothing.

First of all, you should always remove the hair above as this is all part of creating the perfect brow. I can't believe that they still teach this at colleges.

When you get clients like this, NEVER allow them to dictate. YOU are the expert and not them. If they were that good, they wouldn't be paying you to do it.

Before you forget, make notes on her card about how she was insisting you did this and that. Sounds as though you did nothing wrong so don't worry. She wants a free treatment. xxx

They taught me this is college too about not doing the tops of the eyebrows and then i went into industry and had to do it. I had never done it before! Luckily it turned out nice but god these colleges need to prepare us for industry not just teach us what they had learnt a thousand years ago!!
Ow it annoys me! Another thing is cutting cuticles. That is strictly forbidden in college but why? They look so much nicer trimmed down! and all salons do it!
xxx

 

[dawncbn]

Do nothing.

First of all, you should always remove the hair above as this is all part of creating the perfect brow. I can't believe that they still teach this at colleges.

When you get clients like this, NEVER allow them to dictate. YOU are the expert and not them. If they were that good, they wouldn't be paying you to do it.

Before you forget, make notes on her card about how she was insisting you did this and that. Sounds as though you did nothing wrong so don't worry. She wants a free treatment. xxx

Thanks Kim x

 

[jenny2]

Totally agree

DO NOTHING
Waxing above the eyebrow hun is quite normal. But only work in your comfort zone. Start doing more than u think is right and u will end up in a pickle.

I have never had a problem with eyebrows, then a bit back i hit a blank, i was trying to create almost the un achievable. But kim gave me a good tip. use an eyebrow pencil befor to define shape. It worked a treat and now i am getting eyebrows like the stars

 

[marioned]

You should NEVER cut "cuticles". What you are actually cutting is the eponichium, the living tissue. You will get scar tissue building up and they will get thicker and thicker.

Cuticle is the dead tissue on the nail plate whch is removed during your prep routine. If you tell your client to use Solar Oil, there will be little extra growth, and the skin will be soft and supple, doing away with ny raggediness.

The only thing you may cut is if there is a little bit of raggedy skin sticking up, and only cut of the dead tissue, never into the living tissue. If you don't do this, the client will probably end up picking at it.

 

[pazzy]

One of my trainees told her lecturer that I waxed from the top - which is not true - you never shape from the top - but you take any unwanted stray hairs/downy hairs from the top to complete the shape.

The lecturer was appalled I did this - but I know I was right to do it - the client was very happy with the shape I had created. I didn't really give a chuff what the lecturer thought

 

[Kim Lawless]

Totally agree

But kim gave me a good tip. use an eyebrow pencil befor to define shape. It worked a treat and now i am getting eyebrows like the stars

Glad you've remembered that Jen but just to clarify, I don't use a pencil as it's too harsh. Remember it was a slanted brush and brow or eye shadow.

 

[Vixmg]

Euroblonde on eyebrows? Someone told me you could but Im not sure. I thought it would be too hot.

 

[redsadie]

I was also taught not to wax the top of the brow and it wasn't at college, it was on a paid course! Of course I had my secret weapon, aka Salongeek, up my sleeve :green: and told her although I was attending the course, she was not correct. She didn't like this and also didn't like it when I told her about using oil on the bikini area instead of talc , she just said, that's ridiculous, the wax wouldn't stick to the hair! Of course, we all know who was correct

Back to you hunny, you sound like you did everything right and as she didn't come back again when you were in, sounds like she's trying it on.

xx

 

[dawncbn]

I was also taught not to wax the top of the brow and it wasn't at college, it was on a paid course! Of course I had my secret weapon, aka Salongeek, up my sleeve :green: and told her although I was attending the course, she was not correct. She didn't like this and also didn't like it when I told her about using oil on the bikini area instead of talc , she just said, that's ridiculous, the wax wouldn't stick to the hair! Of course, we all know who was correct

Back to you hunny, you sound like you did everything right and as she didn't come back again when you were in, sounds like she's trying it on.

xx

Thank you for the support. But now I'm intrigued, tell me more about the oil for the bikini wax?

 

[0fairywings0]

hiya, i have a client who always comes bak and complains despite the therapist, what we do is before she leaves show her the results and ensure she is happy with what you have achieved, and if she comes back you can tell her she was happy with the results and there is no problems with what you have done, remember your the professional

 

[redsadie]

Thank you for the support. But now I'm intrigued, tell me more about the oil for the bikini wax?

All it is is oil such as jasmine or grapeseed oil (I'm using up baby oil I have atm). Instead of fluffing talc around everywhere (which can be carcinogenic), you apply a little oil to the area after cleansing, wipe off the excess and you're good to go. The wax will stick to the hair but not the skin. I use this for hot or warm waxing, underarms and intimate, with excellent results. I don't tend to use it on the face unless they look quite dry and I also don't use it on legs either.

HTH's. xx