Glitz-n-Glam
Active Member
I'm needing a bit of help. I opened my hair salon in December and its going AMAZING! I added in a nail desk and brow/lash bar and rent it on a % to a girl 2 days.
Everything's been ok so far but on Saturday she had a 'shellac pedicure which she charged £25 for. The client called after she left saying you can't call that a pedicure as she only had cuticles done nails filed and shellac rockstar (which she wasn't charged extra for) applied. Obviously I'm not a nail tech so I'm finding it hard to deal with the situation. I know the client and she is a bit of a pain but she claims she's a Neil tech although she works as a cook.
I feel sorry for my nail tech as earlier in the day she done a set or acrylic extensions client left happy and 3 hours later her daughter came in saying they were a mess etc. the mum didn't know we're to look and ended up having her nails soaked off and a refund. In my opinion (I've had 12 years of wearing acrylics) they were totally fine. Bright pink polish looked shiny and smooth on top. Anyway that situation was felt with but what do you class as a shellac pedicure. My nail tech days she's not trained any further in pedicures and doesn't offer soak/scub etc. in my old salon that was classed as a luxury pedicure???
Any help would be grately appreciated. Xx
Everything's been ok so far but on Saturday she had a 'shellac pedicure which she charged £25 for. The client called after she left saying you can't call that a pedicure as she only had cuticles done nails filed and shellac rockstar (which she wasn't charged extra for) applied. Obviously I'm not a nail tech so I'm finding it hard to deal with the situation. I know the client and she is a bit of a pain but she claims she's a Neil tech although she works as a cook.
I feel sorry for my nail tech as earlier in the day she done a set or acrylic extensions client left happy and 3 hours later her daughter came in saying they were a mess etc. the mum didn't know we're to look and ended up having her nails soaked off and a refund. In my opinion (I've had 12 years of wearing acrylics) they were totally fine. Bright pink polish looked shiny and smooth on top. Anyway that situation was felt with but what do you class as a shellac pedicure. My nail tech days she's not trained any further in pedicures and doesn't offer soak/scub etc. in my old salon that was classed as a luxury pedicure???
Any help would be grately appreciated. Xx