ellis walker
Member
Last night I had the client from hell
It was an intro offer at £18 for a full set (I should have thought about what kind of client this might attract) because 5 weeks out of training and wanted my price to reflect my experience. It's all over my Facebook page too so there was no mistaking this.
During the app, the client; swivelled in her chair, scrolled through Instagram, pulled her hands to look at them, answered the phone several times and made outbound calls, bounced her legs up and down, constantly checked her watch, asked how long i was going to be (I only took 1HR 45 all in all) and generally did not sit still. I had to ask her to sit straight in her chair please at least 4 times. This made the work harder and pushed my time up - stressing me out.
She also compared my business logo to phone cases off ebay - but that's another story.
I felt so uncomfortable and made a point of saying this to my partner as soon as I was home.
However, I was really pleased by the end of the set and was about to post them on my page when I got the message of complaint.
I asked her if these nails were ok in length and shape 500 times and only she did advise once if I could file slightly more on one nail - I did.
She has picked apart everything. The shape, the ombre, the "bulk" which I'm assuming she means apex as she has sent a picture. I offered her to visit to the salon & to make space for her to fix them however she said she had already booked elsewhere. I then offered her next set of gels free.
She ignored.
She has come back today saying that she has had to pay £28 to get them "corrected" and its nice that I've offered a set but she wants money. What to say?
Do I just give her the £18 and hope she goes away or stand my ground as it was a training app advertised at a training price? What's your experience?
I will attach picture
It was an intro offer at £18 for a full set (I should have thought about what kind of client this might attract) because 5 weeks out of training and wanted my price to reflect my experience. It's all over my Facebook page too so there was no mistaking this.
During the app, the client; swivelled in her chair, scrolled through Instagram, pulled her hands to look at them, answered the phone several times and made outbound calls, bounced her legs up and down, constantly checked her watch, asked how long i was going to be (I only took 1HR 45 all in all) and generally did not sit still. I had to ask her to sit straight in her chair please at least 4 times. This made the work harder and pushed my time up - stressing me out.
She also compared my business logo to phone cases off ebay - but that's another story.
I felt so uncomfortable and made a point of saying this to my partner as soon as I was home.
However, I was really pleased by the end of the set and was about to post them on my page when I got the message of complaint.
I asked her if these nails were ok in length and shape 500 times and only she did advise once if I could file slightly more on one nail - I did.
She has picked apart everything. The shape, the ombre, the "bulk" which I'm assuming she means apex as she has sent a picture. I offered her to visit to the salon & to make space for her to fix them however she said she had already booked elsewhere. I then offered her next set of gels free.
She ignored.
She has come back today saying that she has had to pay £28 to get them "corrected" and its nice that I've offered a set but she wants money. What to say?
Do I just give her the £18 and hope she goes away or stand my ground as it was a training app advertised at a training price? What's your experience?
I will attach picture