Lady Murasaki
Well-Known Member
I just want them out of my life..
Just sacked a client
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Mobile Manicure
Well-Known Member
I totally agree with what you've done. However I'm just curious. Did they have to pay for the trial? If so, is that really fair that you dropped them or did you give them a refund for the trial? I might be totally wrong here, I'm just looking at it from another angle and wondering how it works. Just learning. 
Lady Murasaki
Well-Known Member
Yes they paid for the trial and No I didn't refund the trial as I fulfilled my contractual obligations and did the trial, used my products and spent my time with the client and her to guests as per contract.
I will be refunding though the deposit for the wedding day as I cancelled the booking, if she cancelled she would loose the deposit ...I'm not a complete cow!
I was polite and welcoming to her and her guest and did my job, so whether I drop a client or not I have done my job, she breached the contract with her behaviour so no refund.
On the rare occasion i drop a client, i don't do it likely it is something I do think about and in the 2 occasions I have done it, it has been down to extreme bad behaviour.
Clients do have a contract and are made aware about that the trial is a 2 way thing and that bad behaviour will means no wedding day booking, despite this she chose to behave badly and insult me in my own home repeatedly on and off for 2.5 hours
I will be refunding though the deposit for the wedding day as I cancelled the booking, if she cancelled she would loose the deposit ...I'm not a complete cow!
I was polite and welcoming to her and her guest and did my job, so whether I drop a client or not I have done my job, she breached the contract with her behaviour so no refund.
On the rare occasion i drop a client, i don't do it likely it is something I do think about and in the 2 occasions I have done it, it has been down to extreme bad behaviour.
Clients do have a contract and are made aware about that the trial is a 2 way thing and that bad behaviour will means no wedding day booking, despite this she chose to behave badly and insult me in my own home repeatedly on and off for 2.5 hours
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Stephanie13
Well-Known Member
I find this even weirder its like she knew she was being completely rude how strange!
<3 Stephanie <3
Lady Murasaki
Well-Known Member
I know, I was REALY shocked as she came over sooo polite and was also saying 'I'm sorry that you have chosen to decline to do our makeup'
Very strange indeed:-/
Very strange indeed:-/
KayaPapaya
Well-Known Member
Count your blessings, some blokes got to marry her :/
Maybe it was her sister or mother that replied via email instead of bridezilla?! X
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Mobile Manicure
Well-Known Member
Fair enough. As long as you let her know that she didn't fulfil her contract I can see where you're coming from. Don't get me wrong, I wouldn't have put up with it either so good on you. I just wonder why she would be so stupid as she is wasting lots of money on trials and not getting an MUA at the end of it. Maybe she was showing off? What a weirdo.
The way you describe her reminds me of the character Laura on the programme Him & Her. Anyone ever see it? If you have, you'll know what I'm talking about. :wink2:
Lady Murasaki
Well-Known Member
They do did because they see it as an empty threat (contracts), they don't think they have behavioural problems in the first place, in fact they think they are being clever!. no one in the past has ever dared to tell them what they really like I.e rude etc and that because they are paying you they think they treat you however they want even though they are in your home.....and yes, because their STUPID!
Professional people like myself will not put up with this cr&p!
Professional people like myself will not put up with this cr&p!
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Lady Murasaki
Well-Known Member
I think her mother may have enlightened her about her behaviour after trial, as she looked mortified.
