Lady Murasaki
Well-Known Member
I just want them out of my life..
Just a quick update!
She has just emailed me back and said that she totally understood why i was cancelling.
I know, I was REALY shocked as she came over sooo polite and was also saying 'I'm sorry that you have chosen to decline to do our makeup'
Very strange indeed:-/
Yes they paid for the trial and No I didn't refund the trial as I fulfilled my contractual obligations and did the trial, used my products and spent my time with the client and her to guests as per contract.
I will be refunding though the deposit for the wedding day as I cancelled the booking, if she cancelled she would loose the deposit ...I'm not a complete cow!
I was polite and welcoming to her and her guest and did my job, so whether I drop a client or not I have done my job, she breached the contract with her behaviour so no refund.
On the rare occasion i drop a client, i don't do it likely it is something I do think about and in the 2 occasions I have done it, it has been down to extreme bad behaviour.
Clients do have a contract and are made aware about that the trial is a 2 way thing and that bad behaviour will means no wedding day booking, despite this she chose to behave badly and insult me in my own home repeatedly on and off for 2.5 hours
I find this even weirder its like she knew she was being completely rude how strange!
<3 Stephanie <3
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