redlottie13
JUST BE NICE
Hi all!
Sorry I feel like I've posted alot lately ...the busier I'm getting the more issues I get! Grrr
Ok so a client came in recently and asked for b2b foils and a rootmelt.
Mission accomplished by method : Low & slow.
Her hair was a base 6 with some patches of warmth , we achieved a clean level 10 and we were very happy. I done an olaplex treatment and gave the client aftercare advice such as advice going forward with colour, shampoo to use (I recommended kerastase) and a treatment weekly.
Her hair obviously took a hit. Errrr yeah that's what bleach does it dries the hair (I use blondeme). She's now complaining that her hair is breaking. I asked her to come in and actually her hair is absolutely fine! She needed approx 2 inches off.
She's now texting asking for more advise it's been 2 weeks.
But what makes it worse is her aunt is a hairdresser and I've since found out is a nightmare, reputation in the area for this behaviour asking for refunds from salons ect! She's filling her ears with all sorts and I'm getting the brunt of it.
Any advice welcome x
Sorry I feel like I've posted alot lately ...the busier I'm getting the more issues I get! Grrr
Ok so a client came in recently and asked for b2b foils and a rootmelt.
Mission accomplished by method : Low & slow.
Her hair was a base 6 with some patches of warmth , we achieved a clean level 10 and we were very happy. I done an olaplex treatment and gave the client aftercare advice such as advice going forward with colour, shampoo to use (I recommended kerastase) and a treatment weekly.
Her hair obviously took a hit. Errrr yeah that's what bleach does it dries the hair (I use blondeme). She's now complaining that her hair is breaking. I asked her to come in and actually her hair is absolutely fine! She needed approx 2 inches off.
She's now texting asking for more advise it's been 2 weeks.
But what makes it worse is her aunt is a hairdresser and I've since found out is a nightmare, reputation in the area for this behaviour asking for refunds from salons ect! She's filling her ears with all sorts and I'm getting the brunt of it.
Any advice welcome x