Hi all, hoping for some advice before I message my client back!! She's only been to me twice, she has been having extensions since October but moved to me in December. She didn't book in for her January infills, and when she eventually messaged I was fully booked and couldn't fit her in. She's now messaged to say she went back to her previous lash tech as she couldn't wait for my next slots, and the next day her eye was bloodshot and she had found it sore - she sent my a photo which is hopefully attached to this!! I did some more probing, and she said she's occasionally found her extensions itchy and irritating,
I'm going to message back and decline her an appointment - the itchiness alone is enough to make me stop doing them, but the bloodshot eye has concerned me as no one else I've done lashes for has had this, and I was wondering if there was any advice you think I should give her? I did suggest she messages the lash tech who did her lash infills to see if she had used any different glues etc, and that if they're still irritating her she should probably get them removed.
I'm going to message back and decline her an appointment - the itchiness alone is enough to make me stop doing them, but the bloodshot eye has concerned me as no one else I've done lashes for has had this, and I was wondering if there was any advice you think I should give her? I did suggest she messages the lash tech who did her lash infills to see if she had used any different glues etc, and that if they're still irritating her she should probably get them removed.