Hey ladies and gents, I just wanted to have a bit of a rant really. I am qualified in arylics, (CND) and shellac etc and work in a nail salon.
I get on fantastically well with clients, and have a lot of regular clients coming back to me time and time again.
I had a new client Thurs who wanted a full set of natural acrylics which I did and then painted. They were lovely, and I was pleased with them as was she. Infact I think Id pretty confidently say she was quite gushing and very complimentary about them.
I then get to work the next day to find out that she has called the salon, and complained, saying they were the worst nails she has ever had, they were all uneven blah blah blah. This was DEFINITELY not the case at all! Anyhoo, she was given a full refund. She apparently has been, had them soaked off and redone elsewhere, so was unable to come to the salon to show my boss exactly what was wrong with them! This has left me feeling both livid and really upset at the same time. Im really hurt that my boss didn't fight my corner so to speak and say that without seeing the work she isn't able to either comment or issue a refund, I just get the feeling that she hasn't full confidence in my work, and its upsetting me now to the point im not enjoying work too much at the mo, which is not like me as I love nails!
I cant help but feel that this lady has basically pulled a fast one, gone had a full set of nails in the salon ranked the best in our area, called got stroppy and got a refund!! result, full set of decent nails for free!!
I don't know what to do to iron out any little probs I have to make damn sure full confidence in my work is there!!!:sad:
Do you think Im being overdramatic or unreasonable
I get on fantastically well with clients, and have a lot of regular clients coming back to me time and time again.
I had a new client Thurs who wanted a full set of natural acrylics which I did and then painted. They were lovely, and I was pleased with them as was she. Infact I think Id pretty confidently say she was quite gushing and very complimentary about them.
I then get to work the next day to find out that she has called the salon, and complained, saying they were the worst nails she has ever had, they were all uneven blah blah blah. This was DEFINITELY not the case at all! Anyhoo, she was given a full refund. She apparently has been, had them soaked off and redone elsewhere, so was unable to come to the salon to show my boss exactly what was wrong with them! This has left me feeling both livid and really upset at the same time. Im really hurt that my boss didn't fight my corner so to speak and say that without seeing the work she isn't able to either comment or issue a refund, I just get the feeling that she hasn't full confidence in my work, and its upsetting me now to the point im not enjoying work too much at the mo, which is not like me as I love nails!
I cant help but feel that this lady has basically pulled a fast one, gone had a full set of nails in the salon ranked the best in our area, called got stroppy and got a refund!! result, full set of decent nails for free!!
I don't know what to do to iron out any little probs I have to make damn sure full confidence in my work is there!!!:sad:
Do you think Im being overdramatic or unreasonable