Hi all,
I was wondering if you could give me your opinion on this situation:
I'm open 5 days a week but therapist only comes in 3 days a week. Its working fairly well at the moment but even so, I'm not fully booked those 3 days. I suspect we do lose a little for clients who want the other 2 days but it didn't make sense before.
I started with 0 clients (I know, don't ask- really naive!) and now approaching 2 years old. I had hoped that by now I would be open 5 days a week for beauty. Positives are:
I'm rambling a bit but just not sure what to do. What would you do?
I was wondering if you could give me your opinion on this situation:
I'm open 5 days a week but therapist only comes in 3 days a week. Its working fairly well at the moment but even so, I'm not fully booked those 3 days. I suspect we do lose a little for clients who want the other 2 days but it didn't make sense before.
I started with 0 clients (I know, don't ask- really naive!) and now approaching 2 years old. I had hoped that by now I would be open 5 days a week for beauty. Positives are:
- I've gone from massive wowcher style discounting to acquire clients to almost none besides treatwell
- So we're not as 'busy' but clients are paying more, are better quality
- My marketing spend is almost none besides treatwell (I consider that marketing cost)
- We are developing a good reputation with 4 star plus reviews
- We have time and energy to concentrate on the side of the business that keeps me alive
- Being so small and a business owner (not therapist), I find my hands tied by being so reliant on the therapist
- Having gone through the experience of sudden, last minute absenteeism etc, I remember the scrambling to cancel appointments etc. Also, when I had a disciplinary situation, I did not grow the business for many months as I felt that I couldn't 'over-promise' and 'under-deliver'. I wasn't confident.
- It would also mean that if the therapist is not working out, I won't delay so long sorting the situation out
- My last therapist who went on maternity and coming back soon- I found that I lost quite a lot of clients who simply didn't bother trying the new therapist (they must be going somewhere!)
- My new therapist is excellent at sales of products and good at her work. I'm reluctant to let her go but simply not busy enough. Again, they may simply never return.
I'm rambling a bit but just not sure what to do. What would you do?