Hello
Hope you can help with this one!
I've had a pamper party cancel with less than two weeks to go. I'd done a lot of work in advance for this pamper party, plus I was willing to travel out of my area for it and work later than my usual opening hours. It was booked in April.
On my website it states that any pamper party that's cancelled after it has been confirmed will be liable for a £20 cancellation fee. This is because of the large slots which they take up, as you know.
I've sent the lady an invoice for the cancellation charge, which is a fraction of what the party was worth, and she's replied with
"I am not liable to pay this fee and so will not be paying. It is illegal for you to threaten me with this cost without sending any formal confirmation and cancellation terms issued by yourself when booking.
Should you continue chasing me for this payment so unethically I will have to take legal action against your company"
I haven't threatened her, I simply mentioned it in the reply to the cancellation email from her, and then sent the invoice. I did send her confirmation that it was booked, which I have by email, but I don't know what to do. I don't see why I should be threatened like this, especially as the reason for cancellation was "we don't have time now"
Any advice? I've turned down work because of this booking, and the terms/conditions are on my website.
Hope you can help with this one!
I've had a pamper party cancel with less than two weeks to go. I'd done a lot of work in advance for this pamper party, plus I was willing to travel out of my area for it and work later than my usual opening hours. It was booked in April.
On my website it states that any pamper party that's cancelled after it has been confirmed will be liable for a £20 cancellation fee. This is because of the large slots which they take up, as you know.
I've sent the lady an invoice for the cancellation charge, which is a fraction of what the party was worth, and she's replied with
"I am not liable to pay this fee and so will not be paying. It is illegal for you to threaten me with this cost without sending any formal confirmation and cancellation terms issued by yourself when booking.
Should you continue chasing me for this payment so unethically I will have to take legal action against your company"
I haven't threatened her, I simply mentioned it in the reply to the cancellation email from her, and then sent the invoice. I did send her confirmation that it was booked, which I have by email, but I don't know what to do. I don't see why I should be threatened like this, especially as the reason for cancellation was "we don't have time now"
Any advice? I've turned down work because of this booking, and the terms/conditions are on my website.