Wouldn't be without it !
I have 3 cats now and have always used Direct Line (5 years now) and never made a claim (touch wood !!) They always gave us the best price etc. and I was happy with them.
Then one our friend's Lab started having seizures and they had to take him for all sorts of tests totalling £2500 !
It was only then that they realised that not ALL pet insurance is the same. A lot of insurance companies will only pay a set limit a year, for instance £4000 per year, others will pay per incident, e.g. £2000 per incident.
If your pet needs to be on long term medication, a lot of insurance companies will only fund this for one year (within your limit) and after that you are on your own ! The key thing is however, if your pet is diagnosed with a long term illness which requires treatment and medication, no other insurance company will take that pet on, or if they do, they will charge you a fortune !! So, if you are stuck with a crappy insurance company, that's it.
So we changed to Marks & Spencer and haven't looked back. It sounds crazy, but they offer
FAR MORE than Direct Line ever did. Have a look and see what you think.
http://www6.marksandspencer.com/pages/default.asp?PageId=home&Product=PI
It really is worth doing a thorough comparison between all the insurance companies and reading the small print. There is a really good web site that outlines all the things that you should look for and look out for in pet insurance.
I'll go have a hunt and post it for you.
River