Was contacted yesterday by one of my longstanding regular clients, (waxing 2-3times yearly before holidays)
She enquired as to how much my pedicure and facial treatments were as she "fancied treating herself"
I already charge this client less than I should (have read lots of threads on this matter and realise I've done myself no favours) her price has been the same for the last 5years.
So stuck to my guns and quoted the 'actual' price. Feel a lot more confident about charging my real prices since reading advice on here.
This was her reply this morning at 7.
(prices and business names removed)
Just to let you know, xxxxxxxxxx in Xxxxxxxx are offering this for £xx back body polish plus mini back and shoulder massage plus full express facial plus foot or hand massage plus nail shape and polish or buff, Louise at the gym told me, how much would you charge as I'd really perfer you, to have to go there!
Now this is going to bother me all day! I'm actually feeling quite offended, think I'm too 'close' to the situation to come up with a professional, unbiased reply.
Should I come down on my prices to keep her from going elsewhere knowing full well this may become a regular occurrence as I will be seen to 'price match' OR stay at full price and let her go elsewhere and hope that I'm standing up for what I believe in i.e that I as the business owner get to decide my price list not my client or the salon round the corner.
Thanks for any help in advance!
She enquired as to how much my pedicure and facial treatments were as she "fancied treating herself"
I already charge this client less than I should (have read lots of threads on this matter and realise I've done myself no favours) her price has been the same for the last 5years.
So stuck to my guns and quoted the 'actual' price. Feel a lot more confident about charging my real prices since reading advice on here.
This was her reply this morning at 7.
(prices and business names removed)
Just to let you know, xxxxxxxxxx in Xxxxxxxx are offering this for £xx back body polish plus mini back and shoulder massage plus full express facial plus foot or hand massage plus nail shape and polish or buff, Louise at the gym told me, how much would you charge as I'd really perfer you, to have to go there!
Now this is going to bother me all day! I'm actually feeling quite offended, think I'm too 'close' to the situation to come up with a professional, unbiased reply.
Should I come down on my prices to keep her from going elsewhere knowing full well this may become a regular occurrence as I will be seen to 'price match' OR stay at full price and let her go elsewhere and hope that I'm standing up for what I believe in i.e that I as the business owner get to decide my price list not my client or the salon round the corner.
Thanks for any help in advance!