Rant

[Grace_Hair]

Are you freaking kidding me.
I have a client with a 3 hour appointment cancel an hour and a half before her appointment and today is the only day I don't have anyone on the cancellation list for. [emoji35]

 

[samlintonx]

I had TWO clients cancel yesterday for their appointments yesterday, and they only cancelled after I sent them a text the night before asking if they were still OK to come! So annoying

 

[Cindy2021]

I had TWO clients cancel yesterday for their appointments yesterday, and they only cancelled after I sent them a text the night before asking if they were still OK to come! So annoying

I had the same last week. I've changed the wording of my message now to say I'm confirming their appointment at whatever time and look forward to seeing them. I think I was giving them an 'out' before but I'm learning fast!

 

[Grace_Hair]

Yay! A client decided to home colour her hair and it went wrong. She's coming in

Hopefully as she's only just done it a colour remover will do the job?!

 

[Reidebot]

I used to call anyone who haddened confirmed their appointment just to make sure.

 

[surf girl]

I used to call anyone who haddened confirmed their appointment just to make sure.

In what job role would you have done that?