xkayla_herex
Xamyx
I done a client an eyebrow wax and tint- it was the second/ third time I have had this client.
This time for some reason the skin in her eyebrows have peeled of leaving it scabbed.
The temperature of the wax is always the same- she said it didn’t feel too hot so I know it’s not because of the temperature of the wax.
Once I done them she asked for extra lotion as she gets psoriasis so to remove any wax residue on the eyelids too- there wasn’t wax on the eyelids but I used oil to wipe over the whole area to make sure it was removed and wasn’t sticky.
The next day she emailed to say the skin has come of- I only went over the area once- what could the reason be?
She wasn’t on any medication, she hadn’t been swimming or soaked in bath/ shower- I said it could be if she’s using a certain cream that causes the skin to thin, or being on her period could make her skin sensitive.
I offered her a eyebrow wax and tint free of charge once her eyebrows healed as an apology.
She didn’t want this she wants a refund for the wax and the tint and said she won’t be coming back.
Should I refund for both the tint and wax or just the wax?
This time for some reason the skin in her eyebrows have peeled of leaving it scabbed.
The temperature of the wax is always the same- she said it didn’t feel too hot so I know it’s not because of the temperature of the wax.
Once I done them she asked for extra lotion as she gets psoriasis so to remove any wax residue on the eyelids too- there wasn’t wax on the eyelids but I used oil to wipe over the whole area to make sure it was removed and wasn’t sticky.
The next day she emailed to say the skin has come of- I only went over the area once- what could the reason be?
She wasn’t on any medication, she hadn’t been swimming or soaked in bath/ shower- I said it could be if she’s using a certain cream that causes the skin to thin, or being on her period could make her skin sensitive.
I offered her a eyebrow wax and tint free of charge once her eyebrows healed as an apology.
She didn’t want this she wants a refund for the wax and the tint and said she won’t be coming back.
Should I refund for both the tint and wax or just the wax?