EmJ
Well-Known Member
So i have a non regular client who has contacted me to ask for an OPI Gel Mani. Firstly she was disappointed to not get her desired appt time as I'm booking up about 3 weeks ahead at the moment! secondly she told me she was already wearing shellac and would need to have it removed.
I explained to her that i added an extra removal charge of £5 if the work i am removing is done by a different tech and she replied by saying 'what an extra £5 to soak off shellac?!'
So i replied and explained that because i cant be 100% sure exactly what the product was (I've had too many horror stories of being told its gel and its acrylic/supposed 'shellac' taking an hour so soak off etc) i have to cover my back and the £5 is to cover my product for this removal, and that i do not charge if its my own work.
she replied to tell me that it was definitely shellac because she 'saw the leaflet' and apparently they dont sell it to anyone who hasn't had the appropriate training. felt a little bit like she wanted me to say id forget about the charge!
im not trained with shellac but i think you can buy it aslong as you are a nail tech, by showing your qualifications? someone please correct me if im wrong!
just wanted an opinion on whether you think i have been unfair? her seeing the leaflet means nothing to me as my worst horror story always comes to mind.. a lady came in with 'biosculpture' which took me 2 hours to remove, even though she said the tech who did her nails had bio posters all over the place and the exact same pots of gel!
I am a level 3 beauty therapist and nail technician, ive got 6 years experience in hard gels and 3 years in biosculpture so please dont question my removal techniques etc. im sure some of you can sympathise!!
help!!! xx
I explained to her that i added an extra removal charge of £5 if the work i am removing is done by a different tech and she replied by saying 'what an extra £5 to soak off shellac?!'
So i replied and explained that because i cant be 100% sure exactly what the product was (I've had too many horror stories of being told its gel and its acrylic/supposed 'shellac' taking an hour so soak off etc) i have to cover my back and the £5 is to cover my product for this removal, and that i do not charge if its my own work.
she replied to tell me that it was definitely shellac because she 'saw the leaflet' and apparently they dont sell it to anyone who hasn't had the appropriate training. felt a little bit like she wanted me to say id forget about the charge!
im not trained with shellac but i think you can buy it aslong as you are a nail tech, by showing your qualifications? someone please correct me if im wrong!
just wanted an opinion on whether you think i have been unfair? her seeing the leaflet means nothing to me as my worst horror story always comes to mind.. a lady came in with 'biosculpture' which took me 2 hours to remove, even though she said the tech who did her nails had bio posters all over the place and the exact same pots of gel!
I am a level 3 beauty therapist and nail technician, ive got 6 years experience in hard gels and 3 years in biosculpture so please dont question my removal techniques etc. im sure some of you can sympathise!!
help!!! xx