xkayla_herex
Xamyx
I've got a new therapist who has been at my salon for three months, she is quite inexperienced (didn't realise how inexperienced she was until I hired her) she's had quite a few complaints- leaving hairs when waxing, spray tan not coning out that great, she messed up someone's eyebrows and a client who had a pedicure said she wasn't as good as how I do it and another client said that when painting her toes my the ripest missed some of the nail on a couple of them. I have been making my therapist aware of these complaints but felt as she is new and we all make mistakes I should give her a chance.
Now a few more things have happened when it comes to booking clients- one therapist said she couldn't get booked in for her nails on a certain day this therapist was in- don't know why she didn't book her in.
Another client said she rang and left a message wanting her nails done on a different day that this therapist was in and said no one had got back to her- again this day was not fully booked so why she chose to not bother ringing I don't know.
She's not confident with a French polish so I said I will come in and she can practice on me as she didn't have any clients in, but I told her only if a client doesn't book in. When I came in Iat half 1 I checked the diary and no one had been booked in from 10. Then before we started a client came in and asked how to remove her shellac then said have you got any appointments I rang earlier but there was nothing so thought on the spot and just said my client hadn't shown up so we were now able to do her. When I asked my therapist why she didn't book her in she said she wanted from 3 ( we were fully booked from 3) and said she might pop in- I'm not sure if I believe her as why would this therapist come in at half one if she wanted from 3pm?!
this same day a client had rang the day before when were not open (monday) and my therapist wrote the message Down like she always does an wrote next to this client no answer left voice message, so later on I tried to ring this therapist again and it just kept ringing then cut out- there was no answering machine so how can she leave a message?
Another thing she has put our products down to a couple of clients one who was having a tan said my therapist said when she had this tan it we nt patchy ( when I confronted her she said she was talkin about a different tan) another client who was having shellac told me this therapist was saying how the shellac ruined her own nails- I told her she should not say things like this as it will put people of!
I am going to have a meeting and talk to her see what's going on. I was thinking maybe tell her I'm going to give her one month and if she doesn't improve I'm going to let her go.
She done a full leg wax and client asked if she could do her bikini line and I heard my therapist say she will see if she has time at the end the didn't do it (even though she didn't have a client after this one so she had plenty of time) I asked her about it and she just said she was going to check the diary incase I had booked someone else in after but client said she will come in another day- I feel she just makes up excuses and not sure how truthfull she is.
What do you think I should do? Should I just start looking for someone else now? I would reall Apriciate any help as this is really stressing me out.
Now a few more things have happened when it comes to booking clients- one therapist said she couldn't get booked in for her nails on a certain day this therapist was in- don't know why she didn't book her in.
Another client said she rang and left a message wanting her nails done on a different day that this therapist was in and said no one had got back to her- again this day was not fully booked so why she chose to not bother ringing I don't know.
She's not confident with a French polish so I said I will come in and she can practice on me as she didn't have any clients in, but I told her only if a client doesn't book in. When I came in Iat half 1 I checked the diary and no one had been booked in from 10. Then before we started a client came in and asked how to remove her shellac then said have you got any appointments I rang earlier but there was nothing so thought on the spot and just said my client hadn't shown up so we were now able to do her. When I asked my therapist why she didn't book her in she said she wanted from 3 ( we were fully booked from 3) and said she might pop in- I'm not sure if I believe her as why would this therapist come in at half one if she wanted from 3pm?!
this same day a client had rang the day before when were not open (monday) and my therapist wrote the message Down like she always does an wrote next to this client no answer left voice message, so later on I tried to ring this therapist again and it just kept ringing then cut out- there was no answering machine so how can she leave a message?
Another thing she has put our products down to a couple of clients one who was having a tan said my therapist said when she had this tan it we nt patchy ( when I confronted her she said she was talkin about a different tan) another client who was having shellac told me this therapist was saying how the shellac ruined her own nails- I told her she should not say things like this as it will put people of!
I am going to have a meeting and talk to her see what's going on. I was thinking maybe tell her I'm going to give her one month and if she doesn't improve I'm going to let her go.
She done a full leg wax and client asked if she could do her bikini line and I heard my therapist say she will see if she has time at the end the didn't do it (even though she didn't have a client after this one so she had plenty of time) I asked her about it and she just said she was going to check the diary incase I had booked someone else in after but client said she will come in another day- I feel she just makes up excuses and not sure how truthfull she is.
What do you think I should do? Should I just start looking for someone else now? I would reall Apriciate any help as this is really stressing me out.
