beauty bits
Well-Known Member
I've been having a few issues lately with clients expecting the world.
Firstly do you have a set time before you say any damage is from the client and you won't repair for free? I don't at the moment as the majority of my clients get a minimum of two weeks from a gel polish but I'm feeling taken for granted. Before Christmas I had a client who after over 2 weeks had lifting and wanted me to repair for free. I very politely explained that that was too long for a free repair and she hasn't been back as she was adamant I should have. I have another one who is always having nails "pop" off, often with dirt under her nails etc.
I'm getting sick of these few clients pestering and wondered if there's a way I can word that repairs are not free after a specific time that won't cause offence
Thanks x
Firstly do you have a set time before you say any damage is from the client and you won't repair for free? I don't at the moment as the majority of my clients get a minimum of two weeks from a gel polish but I'm feeling taken for granted. Before Christmas I had a client who after over 2 weeks had lifting and wanted me to repair for free. I very politely explained that that was too long for a free repair and she hasn't been back as she was adamant I should have. I have another one who is always having nails "pop" off, often with dirt under her nails etc.
I'm getting sick of these few clients pestering and wondered if there's a way I can word that repairs are not free after a specific time that won't cause offence
Thanks x