JoJo1980
Well-Known Member
Evening geeks
OK, this may take a while to explain, so please bear with me...
2 months ago, we had a really strange lady come in to the salon wanting to book a cut and finish. We were actually closed at the time for training (it was a monday) but she was banging on the door for us to let her in, so we did.
To be honest, my gut feeling then and there about her whole demeanour was "eh up, we got a ripe one here" but I ignored it, and my mangeress spoke to her and booked her appointment.
So, a few days later she came in for her cut and finish with a picture of DAVID BOWIE (I kid you not) saying she wants her hair like that (ziggy stardust style )
My stylist did as was asked and advised her on how to style it and what products to use. The lady left - only after she went round every client in the salon telling them how much she loved it. (im telling you, this lady was really odd!)
Fast forward 5 days later, she comes back in saying she has asked her milkman and he said it was too short, and that she didnt want the product she bought. I had the product back and refunded her but told her that as I had witnessed her service I dont believe that my stylist did anything wrong, so I wouldnt be refunding her cut.
She kicked off, was really loud and started asking my clients what they thought!!
At this point I calmly asked her to leave - which after my asking 5 times, she did.
A few weeks later I find she has written vile comments on online review sites about us - which the site owners wont delete. She is sending harrassing emails, and today I find she has posted horrid things on my salon Facebook page!! (which of course I have deleted and blocked her)
I have responded to a few of her emails and comments in a very proffessional way but have insisted that I will NOT refund and that I stand by the work of my stylist.
So - my problem is - how do I get her to stop harassing me? I know it shouldnt get to me, but it is.
Ive worked so hard to build my reputation, and the work my stylist did was exactly as she asked (she really did have the David Bowie she asked for!!!)
I just want her to go away!
Im worried that if I send her an email, I will add fuel to the fire. This woman is clearly attention seeking.
Help me wise ones! What shall I do?
xxxxxx
OK, this may take a while to explain, so please bear with me...
2 months ago, we had a really strange lady come in to the salon wanting to book a cut and finish. We were actually closed at the time for training (it was a monday) but she was banging on the door for us to let her in, so we did.
To be honest, my gut feeling then and there about her whole demeanour was "eh up, we got a ripe one here" but I ignored it, and my mangeress spoke to her and booked her appointment.
So, a few days later she came in for her cut and finish with a picture of DAVID BOWIE (I kid you not) saying she wants her hair like that (ziggy stardust style )
My stylist did as was asked and advised her on how to style it and what products to use. The lady left - only after she went round every client in the salon telling them how much she loved it. (im telling you, this lady was really odd!)
Fast forward 5 days later, she comes back in saying she has asked her milkman and he said it was too short, and that she didnt want the product she bought. I had the product back and refunded her but told her that as I had witnessed her service I dont believe that my stylist did anything wrong, so I wouldnt be refunding her cut.
She kicked off, was really loud and started asking my clients what they thought!!
At this point I calmly asked her to leave - which after my asking 5 times, she did.
A few weeks later I find she has written vile comments on online review sites about us - which the site owners wont delete. She is sending harrassing emails, and today I find she has posted horrid things on my salon Facebook page!! (which of course I have deleted and blocked her)
I have responded to a few of her emails and comments in a very proffessional way but have insisted that I will NOT refund and that I stand by the work of my stylist.
So - my problem is - how do I get her to stop harassing me? I know it shouldnt get to me, but it is.
Ive worked so hard to build my reputation, and the work my stylist did was exactly as she asked (she really did have the David Bowie she asked for!!!)
I just want her to go away!
Im worried that if I send her an email, I will add fuel to the fire. This woman is clearly attention seeking.
Help me wise ones! What shall I do?
xxxxxx